Effective date: 5 August 2026
WindTrack is a business customer portal operated by Mantra Enterprise for authorised renewable-energy customers. We do not sell personal data, show advertising, or use personal data for cross-app tracking.
Who we are
Mantra Enterprise ("Mantra", "we", "us", or "our") provides WindTrack and the associated customer portal. Questions about this policy or your data can be sent to windcare@mantrarenewable.com.
Data we process
- Account and contact information: customer code, name, company, email address, phone number, business address, GST information, and assigned account-manager details.
- Authentication information: the username or customer identifier and password submitted when you sign in, plus an authentication token used to keep the app signed in. Passwords are transmitted to our server for authentication and are not stored by the mobile app.
- Customer content: support queries, ticket text, selected turbine references, and related communications you submit through the app.
- Operational information: wind-turbine status, generation, breakdown, maintenance, visit, and report information associated with your customer account.
- Device and notification information: Firebase installation and messaging identifiers, push-notification token, notification preferences, app version, operating system, and basic technical request information.
How we use data
- authenticate users and manage authorised customer access;
- display customer, turbine, generation, maintenance, visit, and support information;
- create and manage customer support queries;
- send requested breakdown, maintenance, query, and fleet notifications;
- protect the service, investigate errors, and prevent misuse; and
- comply with applicable legal, accounting, and contractual obligations.
Sharing and service providers
We disclose data only as needed to operate the service, to authorised Mantra personnel and contractors, to your organisation's authorised representatives, or when required by law. Firebase Cloud Messaging, provided by Google, processes device and messaging identifiers to deliver push notifications. Our hosting and infrastructure providers process information on our behalf under appropriate safeguards.
Security
The app communicates with the production service over HTTPS. Authentication tokens and cached customer profile data are stored using operating-system protected secure storage. App backups are disabled. No security measure is perfect, but we use reasonable technical and organisational controls appropriate to the information processed.
Retention
We retain account, operational, and support information for as long as needed to provide the contracted service, maintain business and legal records, resolve disputes, and enforce agreements. Push tokens are removed or disassociated when they are no longer required. Retention periods may differ where law or a customer contract requires it.
Access, correction, and deletion
WindTrack accounts are issued and administered by Mantra or the customer's organisation; the app does not offer public account creation. To request access, correction, account closure, or deletion of associated personal data, email windcare@mantrarenewable.com from the email address associated with your account. We may need to verify your identity and may retain records where required by law or contract.
Your choices
You can deny notification permission or disable notification categories in the app. You can sign out to clear locally stored session and push-token data. Your device settings control notification permissions at operating-system level.
Children
WindTrack is a business service for authorised adult users and is not directed to children.
Changes to this policy
We may update this policy when our practices, technology, or legal obligations change. The effective date at the top identifies the current version.
Contact
Mantra Enterprise
Email: windcare@mantrarenewable.com
Website: mantrarenewable.com